For the purpose of these terms & conditions the following words shall have the following meanings:
(a) “The Company” shall mean City Handyman Limited.
(b) “The Customer” shall mean the person or organisation for whom the Company agrees to carry out works &/or supply materials.
 The Operative or Engineer shall mean the representative appointed by the Company.
The Company reserves the right to refuse or decline work at its own discretion. Where the Company agrees to carry out works for the Customer those works shall be undertaken by the designated operative of Company at its absolute discretion.

Commercial Terms: Full payment required immediately on site on completion.

Interest and Compensation Clause

This agreement affirms our right to claim interest, compensation, and reasonable costs as permitted under the Late Payment of Commercial Debts (Interest) Act 1998. It is mutually agreed that the terms provided by this Act shall apply both prior to and subsequent to any judicial judgment. References to the Late Payment of Commercial Debts (Interest) Act 1998 include references to any amendments, modifications, or re-enactments thereof. Should the Late Payment of Commercial Debts (Interest) Act 1998 be inapplicable for any reason, interest on overdue amounts will accrue at a rate of 8% above the prevailing Bank of England Base Rate.

Compensation Schedule

The following compensation will be payable per invoice, based on the invoice amount:
– Up to £999.99: £40 Per Invoice
– £1,000 to £9,999.99: £70 Per Invoice
– Over £10,000: £100 Per invoice

Costs Under Contract Clause:

“Notwithstanding our entitlement to costs as provided under the Late Payment of Commercial Debts (Interest) Act 1998, should there be any delay in payment for any reason, we assert our right to recover, on an indemnity basis, all costs incurred in the collection of monies owed under this agreement. This includes, but is not limited to, our administrative expenses and any expenditures related to legal or debt collection services.

In determining our administrative costs, we will account for the employment of relevant personnel and the associated overheads for the time they dedicate to this matter. Any compensation received under the Late Payment of Commercial Debts (Interest) Act 1998 will be considered when calculating these costs.”

Domestic Terms: Pull payment required immediately on site on completion, an administration fee of £40 including vat may be charged for late payments plus interest at 10% per day above the Bank of England interest rate base rate until paid for in full, our invoices are to be paid the same day those are our terms, invoices that remain unpaid after 1 day will become a late payment.

Appointment Cancellations: We allow up to midday 48 hours before to cancel an appointment before your work was due to be carried out, if we are notified within this period then the one hour minimum charge you were quoted plus vat plus any other incurred costs will be charged to cover our losses as our overheads remain the same as we are unable to fill the existing time slot with another job, please notify us in writing to cancel your appointment.

Bounced Cheques: You may be charged an admin fee of £40 for reprocessing reissued cheques.

Charges 1: The company City Handyman Limited charges a minimum 1 hour minimum charge for all appointment attendances then per quarter hour thereafter regardless of work being carried out and if repairs are successful or not. This includes work quoted on an hourly rate or fixed price work to cover costs. If for any reason we are unable to carry out works during attendance the one hour minimum charge would still be payable for our attendance plus any other costs incurred and any materials if used. Return visits needed to site will start from the one hour minimum charge if work is not finished on the same day, the next day or any other day after. Full payment is required on completion on site at the end of a job, time is charged until the invoice has been completed, you the client must make yourself available to pay the invoice. Time will be added and any other cost incurred like additional parking charges to the invoice if we are kept on site for an unreasonable amount of time waiting for payment, 15 minutes plus constitutes as unreasonable, invoices for a small job normally take approximately 5 minutes to complete.

Saniflo Repairs Or Other Macerator Repairs: Are not guaranteed as the macerator motor/pump and pipework can easily be damaged and can cause damage by misuse, with hair, wipes, cotton buds, tampons, sanitary products, limescale, scale and other foreign objects or previous misuse, we offer a service only which is not based on results. If future problems arise extra labour charges will apply for any return visits. If a problem arises we must be notified immediately up to a maximum 48 hours, if we attend site and the problem is due to something else and not connected to the original problem you will be charged for the visit at the rates set out in our previous visit invoice. We cannot guarantee the longevity of a repair if you’re Saniflo or other macerator pump has been repaired due to this being a mechanical item. You the owner are responsible for the maintenance and descaling of your Saniflo and other macerator pump and connected pipe work, if looked after and maintained correctly your Saniflo or other macerator pump will last for many years. Invoices are for work carried out as per job, if further visits are required for unblocking, further misuse, maintenance etc they would be charged as extra. The company is unable to guarantee any work in respect of blockages in waste and drainage systems.

Problems: If any problems arise due to our workmanship we will gladly come back free of charge to rectify any problems should they occur, we must be notified immediately in writing and up to a maximum of 5 working days, misuse and repeated misuse is not covered and will be charged for, we must be allowed to inspect any problems in their original state first, calling another contractor then informing us after problems are rectified are not covered by us. You must make repeated attempts to contact us either by phone email or text, failure to do so will also invalidate any claim.

Water Escape: In the event of an emergency, you as the property owner or manager of any property or commercial premises should know how to turn off the mains water supply, electricity or gas, we will not accept any claims where water has been allowed to escape by not turning the water supply off immediately.

Maintenance: You the customer/client, owner are required to maintain the devices in your property or commercial premises, failure to do so will invalidate any warranties given.

The Company is not responsible for the removal of any waste materials. The customer is responsible for the removal of any/all waste materials resulting from the works carried out by the company.

Any Guarantees specifically given by the company will become null and void if the work/appliance completed/supplied by the company is: Subject to misuse or negligence.

Any Prices or rates advised are subject to VAT at the prevailing rate.

The Company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.

Charges 2: Hourly Rate Work

The total charge to you will consist of the cost(s) of:

Labour: the amount of time spent by the tradesperson carrying out work including all reasonable time spent in obtaining non-stocked materials, charged in accordance with our current hourly rates.

Materials supplied by us not exceeding the trade purchase price of materials +20% markup.

You will only be charged for the time spent related to your work. All other time, i.e. lunch breaks, is non-chargeable. All charges are subject to VAT at the prevailing rate, except in cases where the work carried out is zero rated.

The one hour minimum charge is applicable to every new day, if a tradesperson is on site one day and has to return another, the one hour minimum charge starts the following day.


For your peace of mind, we provide a 12 month guarantee on labour on all new works carried out by a City Handyman tradesperson(s), in respect of faulty workmanship only. This is active from the date of completion of work, in addition to any manufacturer’s warranty/warranties.

The guarantee will become null & void if the work/appliance completed/supplied by us is:

  • Subject to misuse or negligence.
  • Repaired, modified or tampered with by anyone other than a City Handyman tradesperson(s). We will accept no liability for, or guarantee suitability, materials supplied by you & will accept no liability for any consequential damage or fault.

We will not guarantee any work in respect of:

  • Blockages in waste or drainage systems.
  • Any work undertaken on instruction from you and against the written or verbal advice of the tradesperson(s).
  • New connected to old.

Work is only guaranteed in respect of work directly undertaken by us and with full payment having been made. Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

Liability: We will only be liable for rectifying our own guaranteed work, and will not be held responsible for any ensuing damage or claims resulting from other work overlooked or subsequently requested and not undertaken at the time.

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out. Work will not carry a guarantee where you have been notified by the tradesperson either verbally or indicated in ticked boxes or in our comments/recommendations.

We shall not be held liable for any delay, or consequences of any delay, in performing our obligations if such a delay is due to any cause beyond our reasonable control and we shall be entitled to reasonable time extensions.

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

We will not be liable if a remedy is immediately offered by City Handyman Limited but is turned down and the problem exacerbates.

Goods And Services: Subject to availability.

Title Of Goods: Remains with City Handyman Limited until paid for in full. Company Registered In England, registration number 04962105

Saniflo Engineers London is a website owned and operated by City Handyman Limited.

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