Customer Reviews

In London, call: 07958758840

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City Handyman.

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City Handyman
Average rating:  
 123 reviews
 by Trish Prince

I'm a repeat customer as Steve always replies quickly and fixes the problem. He always messages me on the day with an arrival time, fixes the problem and leaves everything clean and tidy. He also fixed the mains tap which was leaking. Would recommend as he is reliable, helpful and very efficient.

Thanks for your kind review, its a pleasure to work for you!

 by Julia Dean
Excellent service

Fantastic service. Macerator toilet had jammed.
Left message and received a prompt response and visit was booked in for later in the week.
Steve kept me informed of time of arrival and was prompt
Friendly and efficient and sorted the problem quickly. Took pictures and videos for me to forward to landlady. Also helped to fix a leaky pipe that was unexpected. Tidied everything up after. Very professional and great advice. Highly recommend. Excellent service.

Thanks for your kind review it was a pleasure fixing your macerator pump and the leaky mains water tap for you.

 by Susan
Excellent service

Steve always provides an excellent service. He has been servicing our macerator for several years. He responds quickly to organise appointments, arrives on time and works in a tidy and professional manner. Clear explanations are given regarding any problems, backed up by photos if necessary.

Thanks for your kind review its a pleasure working for you.

 by bhavita
excellent service

Great service, arrived in a timely manner and gave us an eta. worked in a clean and tidy manner and dealt with our issue. excellent service and very polite. will use again and again!

Thanks for your kind review it was a pleasure to work for you again.

 by Ben

This is the second time I have used Steve. Both times the service has been brilliant from start to finish. I would recommend to anyone having issues with their Saniflo system.

Thanks for your kind review it was a pleasure to work for you.

 by Tony
Great service

Great service by Steve very friendly and explained exactly what was wrong and how he was going to fix it. Reasonable pricing also.would highly recommend

Thanks Tony for your kind review, Tony has a Grundfos WC3 Macerator pump with a faulty non return valve, we fitted a new one from stock and his macerator was up and running in no time at all!

 by Stephen
Highly recommended

Wouldn’t ask anyone else to deal with our Saniflo. Great communications before the visit, great explanations whilst on site and fixed our macerator with ease. Also dealt with our dripping kitchen tap. Sprayed anti bacterial on all services and very tidy. Willing to go the extra mile.

Thanks for your kind review, it was a pleasure working for you!

 by Rima
Saniflo repair

This is the only person I would go to have my saniflo fixed! This is the second time in two years that I have used him. The problem this time was a result of age, one part had burnt out and another rusted over. Quickly, methodically and cleanly everything was done with the shower room left clean and tidy when finishing. In Covid times it was good to see proper precautions being taken. If I could give more than 5 stars I really would! Fab! Thanks very much! Steve has saved me lots of money as someone more unscrupulous would just say replace it! He was helpful and courteous, I can't fault him!

Thanks for your kind review

 by Elizabeth
Incredible Job

Steve was absolutely brilliant at fixing my mini saniflo issues earlier on in March. As a landlord I had had two plumbers in through my managing agents to look at it (made a vibrating noise as if it was about to go off when flushed by tenant). Both plumbers wanted to charge me £1000 to supply and replace the toilet. Steve came to my rescue - he knew what the issue was, but kept a spare motor in his van just in case - he was willing to pick up keys from my agents, and enter the flat (with permission from the tenants). He took photos, explained the problem (make up pads!), took the saniflo apart, cleaned it up, put it back together and took a video of it working again - all for about a third of the price that I had been quoted by the traditional plumbers. Steve is by far the best professional I've dealt with - easy to get hold of, responsive, on time, does what he says he will do, completely transparent. Very much recommended.

Thanks for your kind review Elizabeth, I’m glad you used our service and you were wise to get another opinion which was us, most Saniflo’s or other Macerators can be repaired if they are not too old and are looked after.

 by Tosh
Great job Steve & Son

2nd job I asked Steve to do, which ended up in replacing a saniflo. He was again vary fair in charging, was very efficient with his job, returned the bathroom exactly as it was, and cleaned up everything including using disinfectant spray to wipe everything. Many thanks, Steve.

Thanks for your kind review its a pleasure working for you!

 by Angie
Excellent service

I can always rely on Steve to fix our saniflo issues. He explains what the cause of the problem was and also recommends on what we can do to maintain the efficiency of the unit. He also leaves the place neat and tidy.

Thanks for your kind review, it's a pleasure working for you.

 by Sara Faģg
Saniflo repair

Excellent, attended same afternoon
Very good service

Thanks for your kind review Sarah, glad to help out.

 by Richard Marks

Thanks for doing the job quickly and efficiently.

Very happy with your service.

Thanks for your kind review Richard, glad to help out

 by Graeme Boddy
Saniflow blockage

Can highly recommend Steven for Plumbing/Saniflow work. Steven is an experienced and capable tradesman. He arrived when he said he would, sorted a major Saniflow problem very efficiently and left the bathroom spotless. No drama.
I am very pleased to have found Steven and Laurie - will definitely use them again. ( very reasonable also )
Graeme Boddy - landlord.

Thanks for your kind review, glad to help out.

 by Patricia L-M
Plumbing/Saniflow servicing

Panic stricken when found Id misplaced Steve’s contact details until I found an old business card. Much relieved to hear his voice as usual next morning. With clear instructions on information needed From me he was able to order a replacement showerhead for the main bathroom of my let flat, fit it and demonstrate it working efficiently the day after it was received. Bathroom left spotless as usual. While clearing up he flushed the Industrial level bathroom Saniflow, checking nothing wrong then serviced fairly old Saniflow connected to kitchen sink. If the Grohe shower head had not been replaced a false wall would have had to be removed and if the kitchen Saniflow had blocked with grease the damage would require new wooden flooring throughout a long hall plus into an open living room area. Thoughtful care. Can’t beat such excellent work!

Thanks for your kind review, it's been a pleasure working for you for many years.

 by Lesley Galloway
Excellent service

Excellent service again from Steve. Fixed our problem swiftly and with great customer service. Kept informed about progress efficiently and problem resolved very promptly. Would thoroughly recommend Steve and city handyman, thank you.
Definitely five star ⭐️ ⭐️⭐️⭐️⭐️

Thanks for your kind review Lesley.

 by Amber McHamish
Great service

I left a message for Steve and he got in touch Very quickly and came on after another job to sort our Saniflo within hours. He gave it a thorough clean and service and mended a leak that had developed under the lavatory cistern. It is the third time we have used Steve over a period of 7 more years and he has always replied promptly, sorted the problem and left the place spotless afterwards. I would thoroughly recommend Steve.

Thanks for your Kind review Amber, glad to help out.

 by Alan Rae Smith
Honest and reliable

My Plumber had recommended replacing the Saniflo and Steve sorted it at at a third of the price I had been quoted for replacing it. He kept me informed about arrival time. We also had an interesting chat while he fixed the Saniflo. I recommend Steve without any reservation.

Thanks for your kind review, Alan is the new owner of my existing clients property. Alans Saniplus needed a couple of parts plus the waste outlet had got blocked which was cleared using our drain snake.

 by Lesley Galloway
Saniflo repair

Recently used City Handyman to repair a Saniflo system and install new toilet. Steve was very swift to reply in all communication, provided precise and accurate information and kept me informed throughout as the repair was being carried out in another property. I felt very confident with the service.
Would thoroughly recommend!

Thanks for your kind review, glad to help out and fix the problems in your rental property.

 by Jimmy
SaniFlo Repair

I was expecting to renew Saniflo unit but found Stephen could repair with very efficient and reliable service. I arranged through tenant and found City-Handyman very reliable with excellent communication.
I would definitely Recomend.

Thanks for your kind review, glad to be of assistance.

 by Alessandra Stein

I found City Handyman on the internet, so I did not know what to expect. Steve was very efficient. I left a message in the evening and he contacted me the following morning, giving me an appointment for the next day. He remained in contact via text and turned up when he said he would.
He removed a piece of plastic from the Saniflo and cleared everything up. He is honest, polite and friendly.

Thanks for your kind review, nice working for you and glad it was a simple and easy fix.

 by Stephen O'Hanlon
Good communication

Good communication prior to attending. Saniflo problem sorted quickly and tidily. Recommended.

Thanks for your kind review, a 15-20 year old Sanitop cleaned out, new part fitted giving it a new lease of life.

 by Julien
Saved me money and time

I'm very pleased with Steve's servicing of my macerator which had stopped working.I was quoted about £700 to replace it by another plumber but Steve fixed it for £168. It pays to use a specialist I think.
I was also impressed with how well he communicated timings and progress via text and pics (I was not present at the property). Recommended and will use again

Thanks Julien for your kind review, most macerators can be repaired despite what plumbers tell you, you are right, pays to use an expert.

 by M McKenzie
Fantastic Repair

I am new to macerators so knew nothing at all about them, even though my system was not a Saniflo but Chinese lookalike he fixed my problem. I found him to be extremely helpful and knowledgeable and no question seemed to silly. Will definitely use again.

Thanks for your kind review, glad to make a repair.

 by Geoff

Steve very helpful, polite, quick to respond and attend, clear with photos on whatsapp and explanations of what he is doing and has done. Have used before and would definitely use again.

Thanks for your kind review Geoff, glad to help out.

 by Bhav
brilliant service

Our Grundfos decided to stop working which led to a small flood. i contacted Steve and even though he was on holiday, Steve was helpful. on his first day back he came to our practice and fixed the issue. we are all impressed with how efficient and thorough Steve is. would highly recommend.

 by Alan Rossiter
Fantastic Service as usual!

Our company have used Steve for many years and his service has continued to be absolutely first class! Very efficient and extremely professional. In our business we need a very quick response and Steve has never let us down. All our Saniflo problems have always been resolved quickly. I would highly recommend Steve to everyone.

 by Simon Tuke
Excellent as always

Steve was prompt and efficient as ever.

 by Simon Tuke
Ever reliable

If we ever have any problems with our beloved(!) saniflo units, Steve can be relied on to fix them promptly and efficiently.

 by Helen

Excellent service, highly recommended.

 by Anita
Exceptional Work and Customer Service

I contacted Steve and other Saniflo specialists to arrange a quote for removing my old Saniflo and putting in a new one. I chose Steve as it was clear he offered the best service. I received multiple drawings and advice before the work even started and was very impressed by the professionalism and expert advice offered. The work was really good and I wouldn't hesitate to use Steve again in the future. A great professional service.

 by T FAY
help at hand

Excellent same-day emergency leaks service, thanks to Steve, he's our saviour

 by Leah Byrne
Fantastic service

Steve answered our enquiry immediately and came the next day to sort out the blockage in our Saniflo.
Very thorough and efficient with excellent customer service. Highly recommended.

Thanks for your kind review glad to help out.

 by Tim Sanderson
Problem solved

Steven is our Saniflo saviour: problems are rare, but IF we have a problem and I cannot fix it myself then Steven comes to the rescue: swift, skilful and unstoppable. Quick diagnosis, decisive action and.. . Good conversation. Between us, in the hour he was here, we sorted out most of the big political problems in the world today. If only we had longer... but he is too quick!.
Thank you!

Thanks for your kind review, I have not seen Tim since 2009, it goes to show a Saniflo will last a very long time and Tim's Saniflo motor sounds like it has many years of life left in it after fitting some new parts.

 by Audrey Rutter
Electric toilet

Thank you so much Steve for sorting out the problem with my toilet,
Your service is great from our initial phone conversations to your prompt arrival and fixing the problem.
Very professional, cleaned up afterwards and really good price.
Would happily recommend your services.

Thanks for your kind review.

 by Kenny
Saniflo sorted

Thanks Steve for doing a great job and fixing my Saniflo , my toddler daughter has blocked it right up and Steve not only fixed that but showed me other things that were well on the way out and sorted the lot. A great bloke , a great little service at a great price . Would recommend to anyone.

Thanks Kenny for your kind review, it was nice working for you and nice meeting you.

 by Toby Fay
Steve saves the day

Steve answered our urgent call when we sprung a leak and fixed it without fuss or delay and it was such a relief to us and our understanding downstairs neighbours. A great and reliable man to have on hand.

Thanks Toby for your kind review.

 by Dino
Setvice comment

Outstanding service! Steve is a specialist in saniflo - no non-sense! Efficient and effective!

 by Shelley
Excellent Service

Steve always provides an excellent service. Always able to come out at short notice and fix the saniflo.

 by Toby Fay
Excellent service

Steve offers an excellent annual service, efficient, friendly and honest.
Highly recommended for all saniflo and sanivit owners: don't delay.

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